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Frequently Asked Questions

For Canvas FAQs please visit our Canvas Resources page.


Do we need to contact the loan processor?

You do not. They will reach out to you directly.

What are Bank Mobile emails?

Bank Mobile is our third-party servicer that processes our refunds electronically. If you receive a refund, you can set up a refund preference to receive deposits directly to your bank account. This is faster than sending a refund check to your address via mail. If you are not receiving a refund, you can ignore the Bank Mobile emails because they do not apply to you.

If we still have a balance over the FAFSA loan can we pay with a credit card?

No. You can pay with an e-check or wire your payments. Additionally, you can refer to the Billing, Tuition and Aid webpage to get detailed information on all the various ways to pay your balance.

Can we get a PLUS loan for our outstanding balance?

Yes. Grad plus can be used to cover tuition and fees or other indirect expenses.

Is the School of Advanced International Studies participating in the Yellow Ribbon Program?

Yes. For more information, please visit Student Enrollment and Account Management or call +1 (877) 419-5131.

Financial Aid, Tuition, and Billing Questions:

SEAM (Student Enrollment and Account Management)
Student Case Management (

Enrollment, Program, and Support Questions:

Lindsay Ryan, Manager of Online Student Experience and Enrollment
[email protected] or [email protected]

Classroom technology questions and support:

[email protected]

JHU Account Login and other tech support:


(410) 516-4357

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